Illustrative situation, not a customer case study. The seller has a mortgage statement but no current payoff quote. A buyer asks for information that should go directly to escrow.
| Decision | Evidence to gather | Next useful action |
|---|---|---|
| Owner information | Property and authority records actually requested | Share sensitive documents only through verified appropriate channels. |
| Buyer information | Entity, offer and remaining conditions | Keep the buyer's evidence separate from seller obligations. |
| Closing requirements | Escrow's current checklist and payoff requests | Track requested, supplied and confirmed rather than assuming completion. |
For each row, write what you know, where the information came from, and what still needs confirmation. Assign the next action to a person or organization. An unknown item stays open; it is not a zero cost, an approval, or a commitment.
This preparation example does not establish a price, completion date, eligibility, or a professional finding. Use the scope and sources in this guide for the next conversation.